Lead Sell Grow - The Human Experience

How to Create an Amazing Customer Experience with Anastasia Vladychynska

Episode Summary

Anastasia is a Certified Brand Experience Consultant, International Public Speaker, Expert Trainer, and Executive Coach, who specializes in helping businesses and entrepreneurs keep their customers and get referrals, instead of spending money on attracting new customers all the time. Eric and Anastasia discuss how she helps transform organizational culture, even in countries like Ukraine, where the word "Serve" only exists when speaking about serving in the military or in the church.

Episode Notes

Anastasia is a Certified Brand Experience Consultant helping businesses and entrepreneurs to keep their customers and get referrals instead of spending money on attracting new customers all the time.

She has helped brands like McDonald’s, KENZO, BNP Paribas, Jabil and others to reinvent their customer experience so that they can increase their bottom line. Now she teaches entrepreneurs in NYC, London, Brussels and Eastern Europe the secrets top global companies like Starbucks, Disney, Lexus, Amazon and others are using to keep their customers and employees. 

Eric and Anastasia discuss how she helps transform organizational culture, even in countries like Ukraine, where the word "Serve" only exists when speaking about serving in the military or in the church. 

Anastasia's experience with helping large organizations and entrepreneurs helps her clients value their customers and become magnets for retaining business. 

Anastasia shares how she left the corporate world and did was not able to get a new client until she decided to write an article for Forbes Magazine. After landing her very first client, she went on to write for Forbes every other week and became a professor at a business school, teaching principles of customer service, customer satisfaction, creating a customer centric brand, and how to lead people successfully.

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